Cancellation Policy

Cancellation and Refund policy for 1-4 days tours

 

  • All purchases are subject to re-confirmation within one business day after purchase, customers will be fully refunded if the orders cannot be confirmed.
  • Cancellations received 15 days (or more) of departure will incur a penalty of 10% per person.
  • Cancellations received within 14 days of departure will incur a penalty of 25% per person.
  • Cancellations received within 7 days of departure will incur a penalty of 50% per person.
  • Cancellations received within 3 days of departure will incur a penalty of 100% per person.
  • Unused features are non-refundable. No shows forfeit entire payment.
  • Trips require a minimum number of participants to avoid cancellation. We reserve the right to cancel a schedule trip to fully refund affected customers although tour companies will make every efforts to maintain the normal operation.
  • There is 6% handling fee add-on to the above penalties.
     

Cancellation and Refund policy for tours last 5 or more days

  • All purchases are subject to re-confirmation within one business day after purchase, customers will be fully refunded if the orders cannot be confirmed.
  • Cancellations received 46 days (or more) of departure will incur a penalty of 10% per person.
  • Cancellations received within 45 days of departure will incur a penalty of 25% per person.
  • Cancellations received within 20 days of departure will incur a penalty of 50% per person.
  • Cancellations received within 7 days of departure will incur a penalty of 100% per person.
  • Unused features are non-refundable. No shows forfeit entire payment.
  • Trips require a minimum number of participants to avoid cancellation. We reserve the right to cancel a schedule trip to fully refund affected customers although tour companies will make every efforts to maintain the normal operation.
  • There is 6% handling fee add-on to the above penalties.

Last revised on : December 8, 2017 18:30 CST

Sincerely,
GoCarlosTours
Recreo # 2, Centro
San Miguel de Allende, GTO
Mexico. CP 37700